Customer Support-English-Speaking Markets | Early Shift

Join bsport, a leading platform in the wellness industry, as a Customer Support representative for English-speaking markets. In this role, you will be the first point of contact for clients, solving their inquiries and providing assistance. You will work full-time, Monday to Friday, with a fixed early shift from 06:00 to 15:00 Barcelona time. The position is fully remote and offers various benefits, including health insurance, access to wellness resources, and a supportive work environment.

• Assurer le premier contact avec chaque conversation pendant votre service, en prenant en charge les demandes standard et en escaladant les cas complexes.
• Gérer les escalades de manière propre, en fournissant toutes les informations nécessaires à l'équipe de niveau 2.
• Assurer une transition fluide à la fin de votre service, en laissant la file d'attente propre pour l'équipe de jour.