Customer Success Manager (Netherlands)

Join Salesforce as a Customer Success Manager in the Netherlands. In this role, you will be a trusted advisor to our customer organizations, helping them maximize the value of their Salesforce investment. You will manage major customer incidents, cultivate stakeholder relationships, and coordinate the completion of the Signature Success catalog of services. The ideal candidate will have at least 7 years of experience in technical customer success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.

• Serve as a trusted advisor and partner for Salesforce’s customer organizations, forging deep relationships and maintaining awareness of key events and needs.
• Help customers improve their overall technical and operational health, ensuring they realize the maximum value from their Salesforce investment.
• Act as a point of contact for major customer incidents, managing expectations and communications through resolution, and proactively setting customers up for success.

• 4+ years’ experience in management consulting services,
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
• Experience with Salesforce Marketing Cloud and/or a relevant competing platform
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level
• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects
• Knowledge of software development process and design methodologies
• Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features
• Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture
• Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.)
• Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant)
• Experience working with Enterprise-level customers
• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy