Warranty Auditor

Join MSX International, a global leader in automotive consulting and services. As a Warranty Auditor, you will conduct in-depth audits of our client's retailer network, focusing on warranty claim applications, documentation requirements, and potential audit risks. You will work independently, create detailed reports, and guide dealers on best practices. This role requires strong problem-solving skills, the ability to work independently, and fluency in English. Travel is required for a minimum of 5 days per week.

• Auditing the Retailer network of the client, focusing on warranty claim applications and documentation requirements.
• Completing a set number of audits within a given timeframe and maintaining customer relations with the local Region and Dealers.
• Creating detailed reports on audit findings, including recommended actions, and fully explaining the findings to relevant Dealer staff and Management.

The ideal candidate will have either Client Dealer, Dealer Franchise, or other OEM Service / Warranty Management background, with demonstrable automotive audit experience

· High school diploma or General Equivalency Diploma (GED) is required

· General technical understanding for repairs is required.

· Minimum of 1-2 years of experience working with one or more dealer management systems (ADP, R&R, CDK, etc.) is preferred

· Knowledge of warranty support material (recalls, campaigns, technical service bulletins, repair manuals / systems etc.) is preferred

· The ideal candidate will have a minimum of two years’ experience in dealer Service Management with an in-depth knowledge of the motor industry

· Proficiency in all MS Office tools, predominately Excel and Word required.

· Comfortable with a fast pace of change, while ensuring continuity of current activities.

· Comfortable with presenting online for virtual attendees.

· Ability to perform formal analysis and provide professional written interpretations of findings.

· A flexible, structured, and logical approach; being able to handle multiple tasks, think, and plan ahead and build in contingencies as required.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.