Customer Onboarding Specialist

Join Jobber as a Customer Onboarding Specialist, where you'll play a crucial role in welcoming new home service businesses and setting them up for long-term success. You'll manage a portfolio of customers, guide them through a structured onboarding process, and collaborate with cross-functional teams to improve the onboarding experience. This role requires exceptional customer support skills, a performance-driven mindset, and the ability to adapt in a fast-paced environment.

• Gérer un portefeuille d'entreprises de services à domicile et agir en tant que conseiller de confiance tout au long du processus d'intégration.
• Guider chaque client à travers une progression définie, de la première conversation de lancement à l'activation complète dans les 90 premiers jours.
• Collaborer étroitement avec des équipes interfonctionnelles pour améliorer continuellement le processus d'intégration.

• A track record of exceptional customer support and onboarding of new customers to complex products
• A performance driven, achievement oriented mindset with a bias for action and an eagerness to take initiative
• Comfort operating inside structured systems: defined playbooks, milestones, and metrics, while still bringing judgment and a personal touch to every customer
• Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers, key stakeholders, and the customers who are our life blood
• Agility and adaptability in a fast-paced environment. We’re growing fast and things change every day. What worked yesterday might not work anymore, and you need to be energized by that kind of challenge
• Customer service experience, ideally in a role providing high touch customer service. Bonus points for high volume and SaaS environments
• Hands-on comfort using AI tools in your daily work, and the adaptability to keep pace as our tooling and workflows evolve
• Experience with a modern CRM and scheduling stack (we use Salesforce, Chili Piper, and Slack) and the ability to pick up new tools quickly
• An incredible passion for our customers and a connection to our purpose: to help small businesses be more successful