Head of Engineering (Convo AI)

Join Lloyds Banking Group as the Head of Engineering for Conversational AI. In this role, you will lead a multidisciplinary engineering team responsible for building and scaling Conversational AI experiences. You will be accountable for engineering delivery, people leadership, operational excellence, and strategic technology execution across a portfolio of Conversational AI initiatives. This is an opportunity to foster a culture of ownership, innovation, continuous improvement, and customer-centered delivery.

• Lead and manage a multidisciplinary engineering team responsible for building and scaling Conversational AI experiences.
• Accountable for engineering delivery, people leadership, operational excellence, and strategic technology execution across a portfolio of Conversational AI initiatives.
• Drive engineering excellence across software engineering, AI engineering, testing, observability, reliability, and operational excellence.

• Proven experience building, organising and leading high-performing multidisciplinary engineering teams in large-scale digital, technology or platform environments
• Experience delivering customer-facing Conversational AI, GenAI, Agentic AI or intelligent assistant capabilities, with strong knowledge of modern software engineering, cloud-native architecture, APIs, DevOps, Agile delivery and platform engineering
• Experience working in regulated environments, with strong governance and risk controls across reliability, security, safety and explainability
• Track record of coaching technical colleagues at all levels, developing engineering talent and balancing delivery with learning, experimentation and adoption of emerging technologies
• Strong stakeholder management and influencing skills, including experience working with senior business, product and technology leaders
• Ability to manage delivery roadmaps, workforce plans, budgets, technology risks, operational performance, resilience and technology strategy
• We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply