Customer Success Associate

Join our growing global Customer Success organization as a Customer Success Associate in EMEA. In this role, you will serve as a strategic advisor to a portfolio of mid-market customers, driving adoption, value realization, retention, and growth. You will collaborate cross-functionally with Sales, Product, Engineering, and Support, and help shape the Customer Success experience across the EMEA region.

• Manage a portfolio of EMEA mid-market customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption.
• Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value.
• Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process.

• Experience managing a book of business with revenue targets (ARR, NRR, GRR)
• Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organized
• English fluency required; fluency in French, Spanish, or German preferred
• Startup or high-growth company experience is preferred; you thrive in fast-paced, ambiguous environments
• Deep understanding of enterprise security, information technology, cloud, or offensive security is highly preferred
• In-depth knowledge of cybersecurity practices and principles
• Location: UK, Germany, France, Spain, or The Netherlands
• Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders
• 3+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment