Commercial Development & CRM Lead (80-100%)

**Honau (LU) / Zug\-Lucerne Area****Help define how a Swiss SME grows.**At Neupack, we're investing in modern CRM tools, stronger commercial processes and smarter use of customer data to support our next phase of growth.We're looking for a commercially minded and analytically strong professional to help shape how our commercial organisation operates, measures performance and unlocks customer opportunities.**You won't simply report performance. You'll help define it.****What makes this role unique?****This isn't a traditional controlling role and it isn't an IT position.**It sits at the intersection of commercial development, CRM, sales performance and business <analytics.You>'ll work closely with management and our sales team to improve commercial processes, define meaningful KPIs and help translate business needs into practical CRM <solutions.Software> development is handled by external specialists. Your role is to define requirements, drive implementation and ensure business adoption.**Your Responsibilities****Commercial Development \& Analytics*** Analyse customer, product and sales performance* Develop KPIs, dashboards and management reporting* Evaluate customer profitability, sales effectiveness and growth opportunities* Support customer segmentation and account prioritisation* Contribute to commercial planning and decision\-making**CRM \& Commercial Excellence*** Analyse and improve commercial processes* Define CRM requirements, workflows and reporting needs* Act as key interface between sales, management and external CRM partners* Support implementation, testing and continuous improvement* Drive CRM adoption and user engagement**Project Leadership*** Lead CRM and commercial development projects* Coordinate stakeholders across the business* Drive initiatives from concept through implementation**Your Profile**You may currently work as a:* Sales Controller* Commercial Controller* Sales Operations Manager* CRM Specialist* Business Analyst* Business Development Manager* Key Account Manager with strong analytical capabilitiesMost importantly, you understand how B2B sales organisations operate and enjoy turning commercial insights into practical improvements.**What You Bring*** Strong commercial and analytical capabilities* Experience with KPIs, reporting and performance management* Experience working with CRM systems* Ability to translate business requirements into software solutions* Project management and stakeholder management skills* Hands\-on, pragmatic and solution\-oriented mindset* Fluent German and/or English* French or Italian is a plusExperience with Salesforce, Power BI or similar platforms is beneficial but not mandatory.**What We Offer*** Business\-critical role with visible impact* Significant autonomy and room to shape the role* Direct exposure to senior decision\-makers* Short decision paths and entrepreneurial culture* Flexible working arrangements* Attractive compensation and long\-term perspective* Opportunity to shape the future commercial organisation of a successful Swiss SME**Interested?**We look forward to receiving your complete application, including a recent photograph.*Direct applications are preferred. Unsolicited candidate submissions from recruitment agencies or staffing firms will not give rise to any claim for fees or commissions.*j4id10450277jm j4it1043jm j4iy26jm