Junior Supply Operation Specialist - Philippines at 12go

About The Role

Junior Supply Operation Specialist - Philippines

> 12Go Asia · Bangkok, Thailand (Hybrid) · — · Posted 2026-10-27

**Workplace:** hybrid

**Department:** Supply

Description

We are looking for a detail-oriented and proactive **Junior Supply Operations Specialist** to join our team. In this role, you will serve as the primary point of contact for operators and suppliers after deals are signed, ensuring seamless day-to-day operations, updates, and coordination. You will collaborate closely with the Supply Business Development team, as well as cross-functional teams including Customer Support, Product, and Finance, to deliver a smooth and reliable supplier experience. Your work will be essential to maintaining strong supplier relationships, ensuring operational excellence, and quickly resolving any issues that arise – all while optimizing content, pricing, and availability across our platform.

**Responsibilities:**

**Supplier Relationship Management** – Act as the main operational contact for suppliers, providing ongoing support and maintaining open communication channels.
**Operational Execution & Maintenance** – Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services as needed.
**Issue Resolution & Escalation** – Own the resolution of technical or operational challenges; collaborate with internal teams to troubleshoot and resolve backend or system issues.
**SLA & Booking Monitoring** – Track booking statuses and system-generated processes to ensure full SLA compliance and timely service delivery.
**Manual Adjustments & Reconciliations** – Handle manual updates to bookings, correct inventory discrepancies, and ensure financial accuracy in coordination with our finance team.
**Content & Workflow Management** – Support suppliers in maintaining accurate and appealing content (descriptions, images, rates), and ensure internal SOPs and workflows remain updated and aligned with process changes.
**Availability & Pricing Optimization** – Collaborate with suppliers to keep availability and pricing up to date and competitive.
**Support Integration** – Respond to inquiries from internal teams (e.g., Customer Support via Zendesk or Slack), particularly when coordination with suppliers is required.

Requirements

Strong proficiency in English and Native-level Thai – **Mandatory**
Minimum 6 months of relevant experience in operations, account management, or a similar role
Excellent communication and interpersonal skills, with the ability to collaborate and influence both internal and external stakeholders
Strong attention to detail and ability to work under pressure in a fast-paced environment
Experience working with CRM or support platforms such as Salesforce, Zendesk, or similar tools
Proficiency in Excel; analytical mindset and strong problem-solving skills
Willingness to work in shifts and during weekends – **Mandatory**
Preferred Qualifications
Bachelor’s degree in a relevant field
Experience in the travel, e-commerce, or mobility industries