Buffalo Trace Guest Experience Team

Job Description/Responsibilities Join the team that creates memorable experiences for visitors from around the world at Buffalo Trace Distillery. As a Guest Experience Ambassador, you’ll serve as a key point of contact for guests, helping ensure a welcoming, seamless, and engaging visit from arrival through departure. This role offers the opportunity to work in a dynamic hospitality environment while supporting tours, tastings, reservations, and visitor services.This is a part time position. What You'll Do Welcome and assist guests throughout their visit, providing exceptional customer service and support. Manage visitor check-in processes, reservations, and guest inquiries via phone and email. Support visitor flow through parking, transportation, greeting, and tasting experiences. Help create a safe, organized, and enjoyable environment for all guests. Collaborate with team members to continuously improve the visitor experience and daily operations. Qualifications/Requirements Required High school diploma or GED equivalent. Must be 21 years of age Must be able to work 2 weekends a month (including Saturday and Sunday) Preferred 1+ year of hospitality, tourism, customer service, or guest experience experience. Experience working directly with visitors, customers, or guests in a service-focused environment. Physical Requirements Ability to stand for extended periods throughout the workday. Ability to lift and move up to 40 pounds.