Agentforce Service Account Executive

Join the Agentforce Service team, one of Salesforce's fastest-growing products. As an Account Executive, you will cover the full Agentforce Service platform, focusing on Agentforce Voice, Digital Engagement, and Agentforce for Service. You will build and execute account plans, run discovery to uncover customer needs, craft compelling value propositions, and align account teams to support long-term customer success. Benefits include medical care, life insurance, retirement savings, employee assistance programs, and paid time off.

• Construire et exécuter des plans de compte pour retenir et développer la valeur du contrat annuel (ACV) avec les clients existants, en se concentrant sur les opportunités de vente incitative et de vente croisée.
• Mener des découvertes pour découvrir les processus actuels des clients, les objectifs commerciaux et les objectifs stratégiques, et les traduire en cas d'utilisation et en hypothèses de valeur.
• Élaborer et présenter des propositions de valeur convaincantes sur l'ensemble de la pile Agentforce et Service Cloud, y compris les capacités de service client, ITSM et HR service.

• Strong discovery and solutioning skills, with the ability to build account plans around upsell/cross-sell growth
• Demonstrated success in quota-carrying, technology solution-based direct sales
• Proven experience selling Contact Center, ITSM, HR Service, or Service Engagement software
• Confident communicator across written, verbal, and presentation formats
• You've worked with Field Service software specifically
• You're experienced using tools like Slack, Google Slides, and Zoom to engage customers
• You've driven results by leveraging internal teams and resources effectively
• You have direct experience with team-selling motions in complex enterprise accounts