EMEA Service Experience & Automation Specialist (m/f/d)

As the key driver of service excellence across Europe, the Middle East, and Africa, you lead the governance of Service Desk operations and ensure high-quality service delivery, strong vendor performance, and compliance with agreed service levels Through regular performance reviews, meaningful key performance indicators, and continuous improvement initiatives, you create transparency, accountability, and measurable improvements in user satisfaction You shape and execute the regional roadmap for artificial intelligence, automation, and self-service capabilities, enabling more efficient support processes and reducing manual activities through innovative digital solutions By leveraging user feedback, service analytics, and operational insights, you continuously enhance the employee support experience and help create a workplace where technology enables productivity and engagement Furthermore, you lead strategic service transformation initiatives across the region, driving harmonization, process standardization, and digital workplace improvements in close collaboration with business stakeholders, information technology teams, and external partners To support sustainable operational excellence, you analyze service trends, establish meaningful performance metrics, and ensure that lessons learned are translated into long-term improvements and business value