Senior Customer Success Manager

Join Easyship as a Senior Customer Success Manager, where you'll work with our largest accounts, ensuring smooth onboarding, driving adoption, and uncovering growth opportunities. You'll own a portfolio of high-value accounts, act as a trusted advisor, and proactively engage with customers to track progress and deliver success reviews. This role requires a mix of strategic account management, problem-solving, and strong communication skills. Enjoy benefits such as wellness programs, health insurance, equity shares, and a flexible work policy.

• Gérer un portefeuille de comptes à forte valeur, établir des relations de confiance et assurer l'adoption des solutions Easyship.
• Agir en tant que conseiller de confiance pour les clients d'entreprise, comprendre leurs besoins et aligner les solutions Easyship sur leurs objectifs stratégiques.
• Identifier et poursuivre les opportunités d'expansion, mener des discussions commerciales pour les ventes additionnelles et les renouvellements.

• We are looking for an experienced Customer Success Manager to join our team and take ownership of strategic client relationships
• This role requires a mix of strategic account management, problem-solving, and strong communication skills to help clients succeed globally
• If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you
• You have at least 3 years prior experience in Customer Success or equivalent history of driving customer outcomes, retention and revenue growth
• You have a customer-first mindset with a proven ability to build relationships
• You have a strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs
• You have excellent communication and data storytelling skills
• You have experience identifying expansion opportunities and working with Sales teams to close them
• You are proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities
• You have proven ability to manage multiple accounts and client types simultaneously