Onboarding Manager (Spanish Speaker)

Join Roofr, a fast-growing startup in the roofing industry, as an Onboarding Manager. In this role, you will be responsible for guiding new customers through the onboarding process, ensuring they feel confident and are getting real value from Roofr. You will manage multiple concurrent onboardings, deliver engaging training sessions, and contribute to the continuous improvement of Roofr's onboarding playbook. This is a remote-first position that requires fluency in Spanish and a strong background in customer onboarding or success.

• Responsable de la gestión completa del proceso de incorporación de nuevos clientes, desde la configuración de la cuenta hasta la entrega a su Gerente de Éxito del Cliente.
• Gestión de múltiples incorporaciones simultáneas en un entorno de alto volumen, equilibrando sesiones dedicadas 1:1 con capacitación grupal escalable.
• Colaboración con el equipo de configuración de cuentas como consultor de incorporación, asegurando que Roofr esté configurado para reflejar las necesidades reales de cada cliente.

• This role is built for someone who thrives in high-volume environments, believes great onboarding creates the conditions for everything that comes after, and finds real satisfaction in watching a customer go from uncertain to capable
• 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment
• Strong communication and presentation skills across live calls, video meetings, email, and webinars
• High ownership mentality with the ability to work autonomously, manage competing priorities, and follow through consistently
• Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes
• Ability to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement level
• Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations
• Exceptional organization, time management, and attention to detail to deliver a reliable, high-quality onboarding experience
• Experience working in a fast-paced, high-growth startup environment
• Fluent in Spanish (written and spoken)
• Highly organized and results-oriented
• You know how to adapt your approach depending on who’s in front of you
• Detail-obsessed (in the best way)
• You are always looking for ways to improve and scale what works
• Tech-savvy and comfortable learning new tools quickly
• A true customer advocate