Customer Success Consultant (Dutch Speaker)

Join OpenUp, a leading mental health platform, as a Customer Success Consultant. In this role, you will be responsible for overseeing the health and growth of customer accounts, conducting quarterly business reviews, building relationships with executive sponsors and senior stakeholders, providing actionable insights, collaborating with implementation consultants and support roles, and taking full ownership of customer accounts. You will have the opportunity to promote mental well-being and build enduring customer relationships.

• Oversee the health and growth of customer accounts, focusing on long-term success and expansion.
• Conduct Quarterly Business Reviews (QBRs), providing insights into ROI and aiding clients in developing business cases for extending their contracts.
• Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations.

• You're a dynamic Customer Success Consultant, passionate about promoting mental well-being and building enduring customer relationships
• Ability to handle multiple projects and priorities in a dynamic environment
• Prior experience in a fast-paced, growth-oriented company is a plus
• Ability to understand and leveraging customer success metrics and engagement indicators
• Fluent English and Dutch language skills are a must-have
• 3+ years' experience in either HR, Sales, Customer Service/Success or related role
• Strong project management and organizational skills
• Skilled in engaging with and influencing stakeholders at various levels
• Interest - and experience - in leveraging AI to be effective and efficient in your work
• Background in mental health advocacy or related fields is an ideal
• High positive energy with exceptional communication and interpersonal skills