Partner Success Manager (EMEA)

Join Ironclad, a rapidly scaling company in the EMEA region, as a Partner Success Manager. In this role, you will shape and operationalize our Global Partner Services programs, build effective partner engagement, enablement, readiness, and collaboration across the region. You will work with major systems integrators and consulting firms to evolve a value-focused model that improves conversion, accelerates time to value, increases platform usage, and strengthens long-term customer outcomes. You will also own relationships with strategic partners, operationalize partner engagement across the customer lifecycle, and assess partner capacity and readiness against business demand.

• Establish and operationalize a scalable EMEA partner-first operating model, ensuring a clear and consistent operating rhythm.
• Build and maintain relationships with strategic partners, aligning on priorities, readiness, quality expectations, capacity, and growth opportunities.
• Collaborate with Sales, Alliances, and Customer Value teams to match qualified opportunities with the right partner, co-delivery model, and implementation approach.

• Strong relationship-building, influencing, and communication skills, including the ability to work with senior stakeholders across functions and geographies and turn complex considerations into clear recommendations
• 2+ years of experience working with implementation partners, subcontractors, or partner delivery teams in a services environment
• Entrepreneurial mindset, sound judgment, and comfort shaping a partner-first model as the business scales and the operating model evolves
• Experience supporting complex pre-sales, scoping, or solution-alignment motions with Sales, Services, and/or Alliances teams; implementation, managed, partner services, or GSI experience is highly relevant
• Experience with change management, adoption planning, or value realisation is strongly preferred; understanding how to set partners up across sales, delivery, enablement, integrations, and customer outcomes is important
• Strong program management skills and a track record of building or improving cross-functional processes spanning internal teams and external partners
• Fluency in an additional European language, particularly German or French, is beneficial but not required
• Willingness to spend regular time in the London office and travel across Europe (approximately 15%)
• 5+ years of experience in Professional Services, Partner Operations, Customer Success, Implementation, or a related role at a SaaS company and/or consulting or systems integration firm
• Ability to bring structure to ambiguity and execute repeatable operating models in a fast-changing environment
• Comfort using data and KPIs to evaluate program effectiveness and improve conversion, delivery quality, adoption, and customer outcomes