Customer Success Manager (Chinese Speaker)

Join Qualifyze, a company dedicated to reducing risk and accelerating innovation in life sciences. As a Customer Success Manager, you will be the main point of contact for a portfolio of accounts in the APAC market, driving customer satisfaction, retention, and adoption. You will collaborate with cross-functional teams and support customers throughout their journey with our solutions. Enjoy flexible schedules, regular company events, and opportunities for career development.

• 建立和维护与制药客户的强大关系，确保客户在整个生命周期中获得高影响力的体验。
• 管理客户的审计过程，确保顺利协调和高满意度，推动关键成功指标的实现。
• 与客户经理合作，识别和推动战略增长机会，确保客户实现长期价值。

• Excellent communication and interpersonal skills in English and Chinese. Any additional languages are a plus
• Interest in the pharma or life sciences industry
• Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar)
• Strong organizational skills and attention to detail
• Comfortable in a dynamic, fast-paced, and changing environment — previous experience in a startup or scale-up is a strong plus
• Experience working with CRM tools (HubSpot preferred)
• A proactive and solution-oriented mindset, with the ability to work independently and as part of a team