Collection, Specialist

Job Summary :- The Collections Analyst – US Region will be responsible for managing and improving the cash collection process for customers across the United States. The role requires a strong analytical mindset, deep expertise in Excel (including VBA/Macros), and the ability to partner with sales, finance, and operations teams to optimize working capital and minimize overdue receivables.

Key Responsibilities: 1. Collections Management Manage end-to-end collection activities for assigned US customers. Ensure timely follow-up on overdue accounts and coordinate payment commitments. Maintain detailed collection notes and action plans in SAP. Review aging reports weekly to track overdue trends and escalate high-risk accounts. Work closely with Sales and Customer Service teams to resolve billing, pricing, or delivery disputes affecting payment. 2. Reporting & Analysis Prepare daily, weekly, and monthly collection dashboards by region, customer, and aging bucket. Analyze DSO trends, unapplied cash, and overdue movements to identify root causes. Develop and maintain Excel-based automation tools and reports using advanced formulas, pivot tables, and VBA macros. Create collection performance trackers, customer-level risk summaries, and management scorecards. 3. Process Improvement Identify opportunities to automate manual collection reports and streamline data flow using macros. Support process standardization and automation initiatives across the US region. Collaborate with IT and finance transformation teams for data validation and process mapping. 4. Customer Communication & Escalation Professionally communicate with customers via email and calls to secure payment commitments. Escalate delinquent accounts in alignment with company policy. Negotiate payment arrangements or instalment plans where applicable. 5. Compliance & Documentation Ensure compliance with company credit policy and SOX/internal controls. Maintain accurate and updated collection documentation for audit purposes. Ensure data integrity between AR subledger, bank postings, and collection trackers.

Qualifications Bachelor graduate and/or certificate of completion of job-related courses. Commerce/Finance preferred). 4+ of related experience, preferred in SSC/GBS/BPO environment. Experience with US Credit Collection English written and verbal communication including ability to interact with all levels throughout the organization. SAP experience is mandatory.