Digital Channel Owner

Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys.

Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone’s digital strategy.

Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms.

Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement.

Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness.

Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions.

Own end-to-end digital channel operations, including technical development, performance, and user experience improvements.

Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders.

Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience.

Manage vendor deliverables and ensure adherence to Vodafone’s standards, SLAs, and compliance requirements.

Strong knowledge of digital platforms, e-commerce systems, and web/mobile technologies.

Proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics) and an understanding of digital performance metrics.

Agile/Scrum Master, PMP, or PRINCE2 is preferred.