Consumer Billing & Payment Specialist

Key accountabilities and decision ownership:

• Develop, monitor, coordinate and manage end to end Consumer Mobile Billing and Payment operations functions.
• Work with cross functional teams including but not limited to Commercial operations team, Customer experience, Audit team, Product & Marketing team, RA team, testing team to identify issues, opportunities, and technical enhancements to improve the efficiency of bill cycle operational processes.
• Evaluate, log and drive solutions to reported problems versus business impacts.
• Pre and Post - production testing and successful implementation of the applied changes.
• Ensure on-time dispatch post-paid bills to customers within the defined and agreed SLAs.
• Performs related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager.

Educational Qualification

• Bachelor’s degree in Computer Science / IT or equivalent

Knowledge & Experience:

• Min 5 years of relevant experience in Telco or IT services with strong technical knowledge and experience in Telco billing
• SQL/PLSQL Oracle knowledge and experience of managing outsourced partners with strong people management skills.
• Expertise in telco billing and charging, rating systems and Microsoft tool advanced skills.
• Programming language is added advantage.

Core Competencies:

• Excellent communication and collaboration skills.
• Strategic approach and critical thinking
• Interpersonal and presentations skills

Educational Qualification

• Bachelor’s degree in Computer Science / IT or equivalent

Knowledge & Experience:

• Min 5 years of relevant experience in Telco or IT services with strong technical knowledge and experience in Telco billing

• SQL/PLSQL Oracle knowledge and experience of managing outsourced partners with strong people management skills.

• Expertise in telco billing and charging, rating systems and Microsoft tool advanced skills.

• Programming language is added advantage.

Core Competencies:

• Excellent communication and collaboration skills.

• Strategic approach and critical thinking

• Interpersonal and presentations skills