CEC Officer - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service

Job Role: • Handling customer queries / complaints primarily on emails. • Adhere to agent-level Service Level Agreement (SLAs) specific by the process. • Ensure adherence to time schedules (Turn Around Time). • Complete the logs specified by the process (End-of-day target). • Adherence to Information Security norms & quality process norms. • To be aware of and comply with any updates about the process. • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. • Provide inputs to improve work procedures that can enhance overall team performance. Job Requirements: • Willingness to learn and a flair for knowledge. • Attitude of continuous improvement. • Excellent communication skills – Written & Verbal. • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. • Graduate. • Willing to work in shifts. • Confident person. • Should be able to establish rapport quickly with peers, managers & customers · Posses an upbeat , positive can-do attitude. • Great listening skills and strong communication abilities. • Ambition, Energy, self-starter, Fun. • Innovation and Learning. • Integrity. • Team player: Candidate must be able to work effectively with all levels of the organization.