Stage : Junior Customer Satisfaction manager: Technical Assistance, Spare-Parts, Connected Services

Join our team as a Junior Customer Satisfaction Manager, where you will play a key role in improving the customer experience and satisfaction. You will analyze customer feedback, coordinate the resolution of pain points, and support internal teams in implementing corrective actions. This is an excellent opportunity for recent graduates with a strong customer focus and analytical skills.

• Analyser les retours et demandes des clients pour identifier les points de douleur et coordonner la résolution de ces problèmes.
• Collaborer avec les équipes internes pour mettre en œuvre des actions correctives et améliorer continuellement l'expérience client.
• Utiliser des outils de reporting et de tableau de bord pour suivre les indicateurs de satisfaction client et proposer des améliorations.

BAC+5 - Ecole de commerce et ou de communication

Technical skills
\* Ability to analyse customer feedback and requests.
\* Good knowledge and use of Microsoft Excel, PowerPoint, and reporting or dashboard tools.
\* Understanding of root-cause analysis, corrective action plans, and continuous improvement principles.
\* Ability to coordinate actions with cross-functional teams.
\* Strong written and spoken English and French

Behavioural Skills
\* Customer focus and empathy, with the ability to understand customer or dealers expectations and translate them into practical actions.
\* Clear communication, active listening, and the ability to work effectively with different departments.
\* Analytical thinking, curiosity, and a structured approach to problem-solving.
\* Organisation, attention to detail, and the ability to manage several priorities.
\* Team spirit, adaptability, diplomacy, and a proactive attitude.
\* Resilience and professionalism when handling complaints, urgent cases, or sensitive situations.