Zone Customer Engagement Senior Associate

**About the Role**

Zone Customer Engagement Senior Associate supports on-ground execution within the zone by engaging customers through marketing activation initiatives, handling operational issues (including budget administration) and engaging key stakeholders. This role ensures day-to-day operational excellence, supports compliance, and contributes to improving demand and supply towards business performance.

What you will do

• Execute on-ground engagement mainly with customer sides, build strong relationship/partnerships with communities (e.g. Mall, Schools/Univ, Workers)
• Support and execute zone activation initiatives to drive demand and supply growth.
• Budget control, monitoring and process administration
• Monitor and ensure stakeholder compliance with company policies and SOPs.
• Coordinate with cross-functional teams (Operations, Sales, User Growth) to support initiative execution.
• Track operational performance, identify issues, and escalate with proposed solutions.
• Support process improvements to enhance efficiency and consistency in the zone.

What you will need

• Minimum 3 years of experience in marketing, operations, or similar roles.
• Strong analytical thinking and problem-solving skills using various improvement tools (SQL, Big query) with the ability to handle operational and on-ground challenges.
• Comfortable with fieldwork and direct stakeholder engagement (drivers, merchants, customers).
• Detail-oriented with good execution and coordination skills.
• Data-driven mindset; able to track performance and identify basic insights.
• Strong communication skills and ability to work across teams.
• Fluent in Bahasa Indonesia; basic English proficiency is preferred.