Jr. Collection Lead (Connectivity)

About SMN Group At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals. Find out more about what we do here: <www.ptsmn.co.id> | <www.protelindo.net> | <www.iforte.id> | <www.stptower.com> What You Will Do: Lead and supervise daily collection activities to ensure timely collection of customer receivables. Monitor collection performance against established targets and Service Level Agreements (SLAs). Ensure collection activities are conducted professionally and in accordance with company policies. Review collection priorities and allocate resources to achieve collection objectives. Oversee collection follow-up activities for overdue invoices and disputed accounts. Monitor AR aging and collection performance across Connectivity customers. Review customer payment trends and identify high-risk accounts. Drive initiatives to improve receivable turnover and cash conversion. Ensure timely collection of outstanding invoices and resolution of overdue balances. Escalate critical collection issues and delinquent accounts when necessary. Develop and implement collection strategies for overdue and long-outstanding invoices. Review collection effectiveness and recommend recovery actions. Lead negotiations with customers regarding payment commitments, settlement plans, and collection arrangements. Monitor implementation of agreed payment schedules and settlement agreements. Support legal escalation processes for problematic accounts when required. Monitor billing readiness and documentation completeness to ensure timely invoice issuance. Coordinate with internal stakeholders to resolve outstanding documentation and billing issues. Review unbilled balances and collection risks affecting revenue realization. Monitor progress of revenue conversion from unbilled to billed status. Escalate barriers impacting billing and collection performance Prepare and review collection performance reports, AR aging reports, collection forecasts, and management dashboards. Analyze collection trends, payment behavior, and collection risks. Provide recommendations and corrective action plans to improve collection results. Prepare periodic collection outlook and cash collection projections. Present collection performance updates to superior Coordinate with Sales, Account Management, Billing, Finance, Tax, Legal, Operations, and customers regarding collection matters. Facilitate issue resolution for disputed invoices and payment delays. Coordinate withholding tax receipt collection activities with the Tax team. Ensure smooth communication between internal and external stakeholders. Escalate collection risks and critical customer issues to management when required. Identify opportunities to improve collection effectiveness and operational efficiency. Ensure compliance with collection processes, internal controls, and company policies. Maintain collection governance standards and documentation. Support audit activities related to receivables and collections What You Will Need: Minimum 5-8 years of experience in Collection, Accounts Receivable, Credit Control, Revenue Assurance, Billing, or Finance Operations. Have Experience in the Internet Service Provider (ISP), Telecommunications, Connectivity, or Technology industry is preferred. Minimum Bachelor's Degree in Finance, Accounting, Business Administration, Banking, Economics, or related disciplines Have good communication, reporting, and presentation skill- Fluent in English, both written & verbal Accounts Receivable Management- Collection Strategy & Recovery Management Familiar with Microsoft Office (Especially Ms. Excel) Good knowledge AR Aging Analysis Order-to-Cash (O2C) Process Knowledge Billing & Collection Operations What We Offer: You will be part of one of the fastest-growing connectivity solution provider companies in Indonesia. You will be part of a fast-growing team that continuously strives to deliver client satisfaction. Competitive benefits and exceptional career experience. Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.