HR - People Support Advisor

2439256_ HR People Support Advisor

At Cummins, we believe your passion is your power. Supercharge your career with the support of a global team that empowers you to do your best work.

We are looking for a talented HR PEOPLE SUPPORT ADVISOR to join our Human resources team at our global company, located in CIENEGA DE FLORES, NUEVO LEON.

• Location: Blvd. Nexxus 2505, Cienega de Flores, N.L., Mexico, C.P. 65550
• Work Modality: On-site (100% on-site for the first 8–9 months; transitioning to a hybrid model of 3 days on-site / 2 days home office thereafter).

In this role, you will make an impact in the following ways:

• Serve as the primary HR point of contact for employees, handling inquiries, grievances, and requests end-to-end.
• Partner with the Payroll team to resolve employee compensation and payroll inquiries efficiently.
• Manage multi-channel communications, including phone calls, ticketing systems, Microsoft Teams, and face-to-face interactions.
• Support core HR processes including Labor Relations, Union Relations, Employee Benefits, Payroll coordination, and Mexican Labor Law compliance.
• Leverage HRIS systems, analytics tools, and AI tools to optimize HR service delivery.
• Ensure strict adherence to corporate policies, internal procedures, and data privacy guidelines.

To be successful in this role, you will need the following:

Skills:

• Collaborates
• Customer Focus & Service Excellence
• Conflict Management & Resilience
• High Emotional Intelligence
• Optimizes Work Processes & Fast Learning
• Data Privacy & Policy Adherence

Education, Licenses, and Certifications:

• Bachelor's degree in Human Resources, Business Administration, Psychology, Law, or related fields.

Experience:

• 1 to 3 years of experience as an HR Generalist, HR Advisor, or Employee Support Specialist in multinational or companies.
• Advanced English proficiency (spoken and written) is required for international communication with global teams (US, India, Brazil).
• Strong technical background in Office/Excel (analytics) and HRIS platforms (Workday or similar ticketing/HR systems).

• Estamos buscando un(a) talentoso(a)

  Buscamos a un HR PEOPLE SUPPORT ADVISOR para unirse a nuestro equipo en nuestra compañía con presencia global ubicada en CIÉNEGA DE FLORES, NUEVO LEÓN.

• Ubicación: Blvd. Nexxus 2505, Ciénega de Flores, N.L., México, C.P. 65550

• Modalidad de trabajo: Presencial (100% presencial durante los primeros 8–9 meses; posteriormente esquema híbrido de 3 días en oficina / 2 días en home office).

• En este rol, tendrás un impacto de las siguientes formas:
• Ser el punto de contacto primario de Recursos Humanos para la fuerza laboral, gestionando dudas, solicitudes e incidencias de principio a fin.
• Coordinar y dar seguimiento a quejas e inquietudes de nómina directamente con el equipo de Payroll.
• Atender requerimientos a través de múltiples canales de atención: llamadas telefónicas, sistema de tickets, Microsoft Teams y atención presencial cara a cara.
• Administrar y dar soporte en procesos de relaciones laborales, manejo sindical, beneficios, nómina y cumplimiento de la Ley Federal del Trabajo en México.
• Utilizar herramientas y plataformas de RR. HH. (experiencia en sistemas HRIS / Workday, herramientas de Office/Excel analítico e Inteligencia Artificial).
• Garantizar el cumplimiento estricto de las políticas internas, procedimientos corporativos y normativas de privacidad de datos.

Qualifications and Competencies

• Employee relations and labor relations.
• Compensation and benefits administration.
• HR process execution.
• HR consulting.
• Information and data management and analysis.
• Effective communication with different audiences.
• Customer and service orientation.
• Ability to manage complex situations and solve problems.
• Effective conflict management.
• Timely decision-making.
• Process optimization and continuous improvement.
• Ability to work effectively in ambiguous and multicultural environments.
• Recognition and appreciation of different perspectives and cultures.
• Self-awareness and openness to feedback.
• Ability to build collaborative relationships with employees, managers, Operations, and other stakeholders.

• English: proficiency in English.

• Para tener éxito en este puesto, necesitarás lo siguiente:
• Escolaridad: Licenciatura/Título Profesional concluido en Recursos Humanos, Administración, Psicología, Leyes o áreas afines.
• Idiomas:Inglés Avanzado obligatorio (fluidez conversacional y escrita para interacción constante con equipos globales en EE. UU., India y Brasil).
• Experiencia: De 1 a 3 años de experiencia como Generalista de RR. HH., HR Business Partner o posiciones de atención/soporte al personal, preferentemente en la industria automotriz, metalmecánica o empresas multinacionales.
• Conocimientos técnicos:
  • Dominio de paquetería Office (Excel intermedio/avanzado, manejo de datos y analítica).
  • Experiencia práctica en plataformas HRIS (Workday u otros ATS/sistemas de tickets de RR. HH.).
  • Conocimiento generalista de la Ley Federal del Trabajo, relaciones laborales, nómina y prestaciones.
• Habilidades blandas (Soft Skills):
  • Perfil extrovertido con alta inteligencia emocional, empatía, carisma y resiliencia para el trato directo con clientes internos.
  • Capacidad de aprendizaje acelerado para adoptar nuevos modelos, sistemas y políticas corporativas.
  • Estricto apego a procesos y confidencialidad en el manejo de información sensible.

Experience

• 2 to 5 years of experience in Human Resources processes, including employee relations, labor relations, compensation, benefits, and HR administrative processes.
• Experience in manufacturing environments.
• Experience working with employees, managers, and stakeholders across different functions.
• Experience in the execution and follow-up of Human Resources processes and handling inquiries related to the employee lifecycle.

5. Education

• Bachelor’s degree or university degree, or equivalent, preferably in Human Resources, Business Administration, or a related field.