ANALYST I, WORKFORCE MANAGEMENT

A WFM Business Analyst acts as a strategic bridge between stakeholders and operational teams by analyzing workforce data to guide forecasting, capacity planning, and staffing strategy. In this role, they convert complex operational data into actionable insights, identify workflow inefficiencies, and recommend data-driven solutions to support business goals. Collaborating closely with real-time analysts, schedulers, and coordinators under the direction of the WFM Manager, they ultimately drive performance improvements across the organization