Associate Relationship Officer

Role: Associate Relationship Officer

Location: Dubai

Role Purpose:

Provide end-to-end operational and service support to the coverage team within Community Banking.

The Relationship Officer ensures seamless execution of account opening, maintenance, and service-related activities for the assigned portfolio, while maintaining high service standards, documentation accuracy, and compliance with internal policies and regulatory requirements.

Key Accountabilities of the role

• Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.
• Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.
• Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.
• Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.
• Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.
• Handle client routine enquiries within agreed turnaround times and escalate complex issues when required.
• Assist in complaint follow-up and resolution tracking.
• Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.
• Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.
• Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Basic knowledge of banking products and services.
• Attention to detail and quality control mindset.
• Strong coordination and follow-up skills.
• Customer focused and solution-oriented approach.

Required experience:

• Bachelor’s degree
• Intern in customer service or administrative role (Preferably in banking)
• Efficient and effective Computer & MS Office skills (Word, Excel, PowerPoint).
• Ability to work effectively in a team environment.
• Awareness of AML & Compliance related matters (training will be provided).
• Very good time Management, Planning, Organizing accomplishing tasks against deadlines
• Problem Solving skills