Manager of Customer Solutions Architect

Join Fivetran + dbt Labs as the Manager of Customer Solutions Architect in EMEA. Lead and grow the Customer Solutions Architect function, driving expansion and retention across our Commercial and Enterprise books. Manage a team of CSAs responsible for post-onboarding strategic technical ownership of our most important customers. Collaborate with senior stakeholders to mature the CSA function and ensure customers realize expanding value from our products.

• Lead and grow the Customer Solutions Architect (CSA) function within the Field Engineering team in EMEA, driving expansion and retention across Commercial and Enterprise books.
• Manage a team of CSAs responsible for the post-onboarding strategic technical ownership of Fivetran + dbt Lab’s most important customers, ensuring high-quality post-sales technical ownership.
• Develop and mature the CSA function, formalising methodology, reinforcing operational discipline, and evolving the ways the team operates to scale across the Enterprise segment.

• Technical familiarity with cloud data platforms (Snowflake, Databricks, BigQuery), data integration technologies, and modern data stack tooling (including dbt)
• Experience managing senior, tenured technical ICs, with the ability to add value beyond individual technical depth by leading through coaching, calibration, and cross-functional advocacy
• Leadership experience in post-sales technical roles (Customer Solutions Architecture, Technical Account Management, Delivery Solutions Architecture, or equivalent), ideally within SaaS, cloud, or data integration environments
• Adaptability and growth orientation, thriving in dynamic environments and helping scale functions globally
• Stakeholder management skills, capable of influencing senior cross-functional peers (Sales, Solutions Engineering, Product, Partners) and senior customer stakeholders alike
• Data-native management style, comfortable using data and AI tooling in your own practice: pulling your own numbers, using LLMs and agent-based tools to inform decisions, and treating operational tooling (dashboards, Cockpits, Slack digests) as an input to your judgement
• Analytical mindset, with comfort in leveraging metrics to drive accountability and decision-making
• Strong commercial awareness, with the ability to tie post-sales technical engagement directly to measurable business outcomes (iARR, NRR, GRR)
• Cross-regional adaptability, comfortable working effectively across different sales cultures, languages and customer profiles within EMEA
• Knowledge or practical use of Fivetran and/or dbt. If not those tools specifically, then industry equivalents (data integration platforms such as Airbyte, Matillion, Stitch, Talend, Informatica; transformation tooling such as Coalesce, SQLMesh, or similar)