Senior Technical Success Executive

Join SentinelOne as a Senior Technical Success Executive, where you'll lead complex customer situations, build executive relationships, and drive technical value realization. This role requires strong technical acumen, executive presence, and the ability to manage multiple high-profile engagements simultaneously. Enjoy a range of benefits, including unlimited time off, flexible spending accounts, and a 401K plan.

• Assumer la responsabilité exécutive des situations clients identifiées par le système d'alerte précoce, le programme des comptes critiques, la gestion de crise ou les escalades exécutives.
• Développer et posséder des plans de récupération et de succès exécutifs, définissant les jalons techniques, les plans d'engagement exécutif, la stratégie commerciale et les objectifs de réalisation de valeur.
• Diriger les efforts de récupération technique pour des situations clients complexes, y compris les incidents majeurs, les pannes de produit, les défis de déploiement et les préoccupations opérationnelles en matière de sécurité.

• Strong systems thinking with the ability to manage multiple technical workstreams simultaneously while maintaining executive-level customer confidence
• Ability to engage as a trusted technical advisor with CIOs, CISOs, CTOs, Security Architects, SOC leaders, Engineering leaders, and executive business stakeholders while translating technical complexity into executive decision-making
• Strong executive presence with the ability to establish credibility quickly with Fortune 500 technology and business leaders
• Strong commercial acumen, including enterprise renewals, contract negotiations, executive commercial strategy, and long-term customer planning
• Proven experience leading executive customer engagements involving complex technical, operational, or commercial challenges
• Demonstrated ability to influence senior stakeholders and drive cross-functional execution without direct authority
• Demonstrated experience leading customers through major technical incidents, executive escalations, platform outages, or complex enterprise deployments
• Deep technical expertise in enterprise cybersecurity platforms, endpoint protection, cloud security, identity, SIEM, MDR, networking, or adjacent security technologies, with the ability to quickly understand complex customer environments and technical architectures
• Excellent analytical, problem-solving, and executive communication skills
• Customer- and outcome-oriented mindset with a passion for solving complex enterprise customer challenges
• Ability to manage multiple high-profile customer engagements simultaneously in a fast-paced environment
• Ability to rapidly synthesize information across Product, Engineering, Support, telemetry, and customer environments to develop practical recovery strategies
• 10+ years of experience in Enterprise Customer Success, Technical Account Management, Professional Services, Sales Engineering, Solutions Architecture, Strategic Accounts, Consulting, or comparable executive customer-facing roles
• Experience in a Critical Accounts Program (CAP), executive customer advocacy, enterprise customer recovery, or similar strategic customer engagement program
• Experience as a Principal Technical Account Manager, Solutions Architect, Consulting Architect, Escalation Manager, Customer Reliability Engineer, or similar highly technical customer-facing leadership role
• Previous Customer Success leadership, Strategic Account Management, or Professional Services leadership experience
• Experience partnering closely with Product Management, Engineering, and Technical Support organizations
• Hands-on experience managing customer recovery during major incidents, platform outages, or enterprise-scale technical escalations
• Executive relationship management experience with Fortune 500 customers
• Cybersecurity industry experience