Associate-Back Office-Customer Service

Role Responsibiliti es Participate in training to develop knowledge in all systems Integrate procedural changes into daily routine Achieve individual productivity and quality goals Support other team members in meeting service expectations Aid in the training of others, as needed Provide quality review to ensure accuracy Adhere to Company Policies and Procedures Stay current with system and procedural changes to bill entry process. Identi fy trends with bill entry errors and bring to management att enti on. Understanding of transportati on operati ons, freight fl ow, terms. Understanding of bill fl ow process (which can diff er between operati ng companies) Understanding of ‘down stream’ effects of bill entry accuracy Primary Internal Interacti ons