Office Clerk

Office Clerk

Responsibilities:

• Managing Company Store and Concierge transactions across online platforms and point-of-sale (POS) systems, ensuring accuracy and compliance with established procedures
• Providing exceptional customer service to employees and visitors, responding to inquiries and ensuring a positive and welcoming experience
• Coordinating with external vendors for services such as catering and car detailing
• Supporting workplace programs and initiatives, including pet-friendly office days and merchandise distribution
• Monitoring and responding to emails and service inquiries, ensuring timely follow-up and resolution
• Maintaining a clean, organized, and visually appealing Company Store environment
• Ensuring merchandise is properly tagged, accurately priced and displayed with clear signage
• Restocking merchandise as needed and monitoring inventory levels to identify replenishment requirements
• Coordinating merchandise and promotional item orders with local vendors, ensuring quality and cost-effectiveness
• Conducting monthly inventory spot checks and comprehensive inventory counts twice annually, in June and December
• Completing end-of-day inventory checks for gift cards and tickets, ensuring accurate tracking and accountability
• Monitoring the on-site arcade and lounge areas to ensure equipment and machines are functional and well-maintained
• Providing operational support to the Workplace Experience team, assisting with special projects and other assigned tasks
• Assisting other service areas as required to support daily operations and team collaboration

Qualifications:

• High School Diploma or equivalent work experience
• Previous experience in customer service, retail, hospitality or a similar role is an asset

Skills:

• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Ability to anticipate customer needs and provide proactive support
• Strong organisational skills and attention to detail
• Ability to multitask, prioritise tasks and manage changing deadlines
• Strong problem-solving skills and ability to work independently with minimal supervision
• Positive, friendly and professional attitude
• Strong work ethic, accountability and follow-through
• Basic computer skills and ability to work with online platforms and point-of-sale (POS) systems
• Ability to lift up to 30 lbs. as necessary

Other:

• Present a professional image at all times when interacting with employees, visitors and vendors
• Job responsibilities include, but are not limited to, the duties outlined above and may change based on operational requirements