Design Director

Who We AreWelcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.Location and FlexibilityThis is a hybrid role where you'll work from our Porto Alegre office three days per week or twelve days per month. This setup promotes in-person innovation, collaboration, and connection with both local and visiting team members from other offices. Our flexible approach ensures that you can work from different locations while still enjoying the benefits of office culture. The role may require travel based on project needs.The OpportunityAs a Design Director, you'll lead a team of approximately 8 designers within our design practice of approximately 90 designers. This is a unique opportunity to lead and directly influence creative direction without becoming removed from the design work itself. You'll work on projects involving emerging technology, including AI and agentic pipelines, and multimodal experience design. You'll design and build with AI tools as part of your regular work, and you'll be responsible for leading the adoption of those practices across your team.We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, mentorship experience, and thought leadership. In your cover letter, tell us how you have supported diversity, equity, and inclusion in your work, such as through team practices, mentorship, or design decisions. We welcome applications from people of all backgrounds, and we particularly encourage women, Black and Indigenous people, LGBTQIA+ people, and people with disabilities to apply.ResponsibilitiesSet project direction from initial concept through prototyping, including hands-on development of coded prototypes using AI tools.Provide meaningful guidance on everything from client communication to detailed design executionHelp designers push out of their comfort zone to create the best work of their careersConnect design decisions to the client's business outcomes, and identify opportunities to expand the work beyond the current scopeCollaborate and build relationships with cross-disciplinary teams such as product, engineering, content, and project management to orchestrate a smooth project experience for our clients and teamsDefine conceptual and visual direction for well-known brandsValidate your design decisions through user feedback, quantitative insights, and evolving best practicesBuild relationships with clients and navigate your team through challenges that may interfere with executing the best product possiblePresent design work to clients throughout all phases of the process, including executive reviews and new business pitchesBe accountable for the quality of all client-facing work produced by your teamIdentify account risks early and propose plans to address themContribute to the development of the design practice through critiques, frameworks, and training80% of your time will be spent working with your fellow designers on mission-critical projects with Fortune 500 clients20% of your time will be spent managing your team, including regular 1:1s, setting expectations, giving feedback, and managing performanceQualifications10+ years in the design industryYou've shipped products that impact thousands of users or more, and most recently you've been leading design teamsA portfolio is required. It must demonstrate work of the highest quality: taste, high standards of craft, attention to detail, and the outcomes your work achieved for users and the business. Projects you've built yourself, including with AI tools, can be includedSolid understanding of the product development process, from problem definition to working softwareYou have strong opinions about visual and user experience design while remaining flexible to new or differing perspectivesHands-on experience building with AI tools such as Claude Code and Figma Make, including working prototypes or code contributed to a productWorking knowledge of Git, including branches and pull requestsUnderstanding of front-end architecture, including components, state, and design tokensThis role combines people management with hands-on design and build work. Both are requiredExperience connecting design decisions to business outcomes, and explaining trade-offs and commercial impact to senior client stakeholdersExperience presenting complex ideas and design recommendations to senior client stakeholders and team members, including executive reviews and new business pitchesExperience managing the performance of designers, including giving direct feedback and addressing underperformanceYou love working with clients, and they love working with you. You're empathetic to their needs and can bring solutions if problems ariseFluent professional English. CEFR C2 preferredExperience working with international clients is a plusWhy TELUS Digital?At TELUS Digital, you’ll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at <scale.In> addition to being part of an international and innovative consultancy company, you will have:A Global Innovation Hub: Be part of an international consultancy at the forefront of technologyWork-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal lifeCutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutionsPrestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the marketGrowth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development pathGlobal Exposure: Embrace optional international travel opportunities to broaden your horizonsSome of our benefits:Health and dental planLife insuranceMonthly voucher for meals, culture, education, health and mobilityChild care assistance and more! EqualityAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that Information with us.For more information on how we use your information, see our Privacy Policy.