Key Account - Marketing Solutions

Fulfilment At Speed (FAS) is part of Blibli Group — an integrated enabler company that drives fulfillment, logistics, and supply-chain excellence across Indonesia’s omnichannel ecosystem. We move fast to deliver reliable operations and exceptional service for customers and partners. Here, you’ll be part of a team that keeps things moving — turning data into action, problems into solutions, and every delivery into a promise kept. Position Summary Serves as the primary point of contact for clients utilizing the company's marketing services. Responsible for P&L per client, performance of delivered services (content, live streaming, affiliate), and acting as the single gateway between the client and all involved internal teams. What We’ll Work on Together • Act as the single point of contact (SPOC) for clients across all marketing service needs • Manage P&L per client and ensure account profitability • Lead the onboarding process for new clients and brief relevant internal teams • Monitor the performance of marketing services (content, live streaming, affiliate) engaged by each client • Conduct regular performance reviews with clients and develop optimization action plans • Identify upsell and cross-sell opportunities within existing client accounts • Proactively manage client expectations and resolve escalations • Coordinate with Content Strategy, Creative Production, Affiliate, and Live Streaming teams to ensure delivery aligns with client needs • Produce periodic account performance reports for internal and client use • Ensure all contractual obligations and SLAs with clients are met Qualifications • Minimum 4 years of experience in account management, client success, or business development within the digital or creative industry • Strong understanding of digital marketing services: content creation, live streaming commerce, and affiliate marketing • Analytical capability to read and interpret campaign performance data (CTR, CVR, ROAS, GMV) • Experience managing multiple accounts simultaneously against measurable targets • Strong communication and negotiation skills at the client managerial level • Results-driven with a clear orientation toward P&L accountability We believe growth happens where people feel safe to share, fail, and try again. Here, you’ll find teammates who push you to do better, not harder — and leaders who listen before they lead. Whether you’re learning something new or teaching what you know, there’s always room to grow together.