Customer success Executive

Position Title: Customer Success Executive

Experience-0-3 year

Location: Ahmedabad (On-Site)

We are looking for a passionate Customer Success Executive to join our growing team. The ideal candidate should possess excellent communication skills in English, a customer-first attitude, and a desire to learn and grow in the field of customer service.

Job Description

• Respond promptly to customer inquiries via phone, email, and chat platforms.
• Guide customers on how to place, use product or service effectively.
• Address and resolve customer issues and complaints with professionalism and empathy.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Collaborate effectively with internal teams to ensure timely resolution of customer concerns.
• Follow up with customers to ensure their issues are satisfactorily resolved.
• Identify and escalate priority issues as per company guidelines.
• Provide feedback on the efficiency of the customer service process and suggest improvements.

Requirements

• 0 to 1 Year of experience required.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and ability to think on your feet.
• Team player with a positive attitude and willingness to learn.
• Basic computer knowledge; familiarity with CRM software is a plus.