Technical Customer Success Manager

Join Hubtype, a remote-first tech company, as a Technical Customer Success Manager. In this hybrid role, you'll own the end-to-end customer journey, lead project delivery, and act as the bridge between the customer and Hubtype's engineering, product, and solutions teams. You'll analyze customer data, drive adoption, and identify upsell opportunities. Enjoy a flexible schedule, 27 paid vacation days, and a supportive work environment focused on your growth and well-being.

• Gérer un portefeuille de comptes stratégiques en tant que principal point de contact tout au long du cycle de vie du client.
• Diriger la livraison de projets, y compris la définition de la portée, la planification, la coordination des équipes internes et des clients.
• Agir en tant que liaison entre le client et les équipes d'ingénierie, de produit et de solutions de Hubtype.

• Project management: proven track record managing complex delivery projects with multiple stakeholders, timelines and dependencies, coordinating engineering, product and client teams
• Mandatory Languages: full professional fluency in English, Spanish and Catalan, written and spoken
• AI-native mindset (Level 3 maturity in Hubtype score): goes beyond using AI tools as a personal assistant. We expect someone who actively designs and builds AI-powered processes and workflows to make themselves and their accounts more efficient, automating repetitive work, scaling outputs, creating reusable prompts/playbooks, and continuously raising the team's AI maturity. Hands-on with ChatGPT, Claude, Copilot, agents and automations
• Requirements & analysis: strong analytical mindset; able to gather, structure and document technical and functional requirements, identify gaps, and break complex problems into clear deliverables
• Data-driven: comfortable with dashboards and customer KPIs (adoption, NRR, CSAT, time-to-value); uses data to drive decisions and conversations
• Experience: 1–3 years in Customer Success, Technical Account Management, Solutions Consulting or Project Management in a SaaS / tech environment
• Customer-facing communication: able to lead meetings confidently with executives, business owners and developers, and to adapt the message to each audience
• Mandatory to be based in Spain holding a valid Working Permit/Visa
• Technical understanding: able to confidently discuss APIs, webhooks, integrations, JSON, OAuth and SaaS architectures, and to follow technical conversations with engineers. The CSM does not need to code but must understand what's being built well enough to scope it, challenge it and explain it
• Ownership & autonomy: thrives in a fast-paced, hands-off, async environment and gets things done without close supervision
• Additional languages: French at professional level
• Industry experience: background in conversational AI, chatbots, CCaaS, customer experience or messaging platforms
• Channels know-how: familiarity with WhatsApp Business, Instagram, Messenger, Apple Messages for Business or Google RCS
• Code literacy: ability to read code (JavaScript / Node.js, Python or similar) is a plus — not to write it, but to follow what engineering is doing
• Tooling: hands-on with Postman, Jira, Notion, HubSpot, Salesforce, Looker or Tableau
• Environment: previous experience in a startup or scale-up