Outcomes Architect (Italy)

Join Notion as an Outcomes Architect, where you'll help customers adopt and expand their use of our software in an AI-native world. You'll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, partnering closely with Solutions Consultants on account strategy and customer success planning. Your role will involve designing and deploying workflows, shaping customer outcomes, and contributing to predictable revenue through retention, renewal, and expansion impact.

• Assumer la responsabilité de l'adoption des flux de travail, de la livraison de valeur et des résultats de renouvellement pour un portefeuille de comptes nommés, en mettant l'accent sur les clients à risque ou ayant besoin d'un chemin plus solide vers un impact mesurable.
• Collaborer étroitement avec les consultants en solutions sur la stratégie de compte, la qualification de l'expansion et la planification du succès client, tout en façonnant directement les résultats qui renforcent les partenariats avec les clients.
• Concevoir et déployer des flux de travail qui résolvent des problèmes commerciaux spécifiques en tant que partenaire de construction aux côtés du client, en traduisant les objectifs en systèmes durables dans Notion.

• If you’re a builder who loves helping customers solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role
• Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
• Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
• Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room
• Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
• You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
• Fluency in English and a second European language
• You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
• Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
• Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
• Familiarity with usage-based or consumption-based models and the ability to connect adoption patterns to commercial outcomes
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
• You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work
• We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply