Customer Care - Spanish market

Join bsport, a leading platform in the wellness industry, as a Customer Care representative for the Spanish market. You will be the first point of contact for customers, helping them solve problems and get the most out of our product. This is a full-time position with a rotating schedule. Ideal candidates should have at least 1 year of customer support experience, be fluent in Spanish and English, and have excellent communication skills.

• Act as the first point of contact for customers, addressing their inquiries and resolving standard requests related to passes, subscriptions, bookings, and invoices.
• Escalate complex cases to Level 2 support, ensuring that all necessary information is provided and keeping the client informed throughout the process.
• Provide feedback on recurring questions and missing help center content to improve the overall customer experience.