Customer Care - English speaker (UKI Market)

Join bsport, a leading platform in the wellness industry, as a Customer Care representative. You will be the first point of contact for customers, helping them solve problems and get the most out of our product. This is a full-time position with a rotating schedule. Ideal candidates have 1+ year of customer support experience, excellent communication skills, and a curiosity for products.

• Act as the first point of contact for customers, addressing their inquiries and resolving standard requests related to the product.
• Handle escalations by gathering necessary information and collaborating with Level 2 support to ensure timely resolution.
• Provide feedback on recurring questions and missing help center content to improve the overall customer experience.