Customer Care CQA

Join bsport, a leading platform in the wellness industry, as a Customer Care CQA. In this role, you will be the main point of contact for clients with escalated cases, ensuring they feel supported and informed throughout the resolution process. You will also be responsible for investigating issues, managing client relationships, and identifying patterns in repeat issues. The ideal candidate will have at least 1 year of experience in technical support or software QA, strong communication skills, and fluency in English plus either French or Spanish.

• Investigate escalated cases to determine if they are bugs, configuration issues, or usage questions, and resolve configuration and usage issues directly with the client.
• Intake bugs into the CQA workflow, ensuring proper documentation and communication with the client.
• Own the client relationship throughout the bug resolution process, providing regular updates and ensuring client satisfaction.