CX & CRM Specialist, Travel Retail Asia

Join Hermès, a prestigious French luxury brand, as a CX & CRM Specialist for Travel Retail Asia. In this role, you will be responsible for data quality and compliance, CRM analysis and reporting, CRM activations, customer experience, and customer service. You will act as the subject matter expert for customer data governance, perform in-depth analysis on customer behaviors and retail performance, manage the execution of CRM campaigns, support customer experience initiatives, and act as the key CRM and CX partner to retail teams. The ideal candidate will have at least 5 years of experience in CRM or customer data management, strong data analysis skills, and proficiency in Excel, PowerPoint, and PowerBI.

• Act as the subject matter expert for customer data governance, ensuring best-in-class data quality, integrity, security and compliance across the market.
• Perform in-depth analysis on customer behaviors and retail performance, present the findings to retail stakeholders to support business decisions and actions.
• Manage the end-to-end execution and measurement of CRM campaigns, ensuring alignment with Maison priorities and customer expectations.