Aftersales Service Manager

Join our team as an Aftersales Service Manager, where you will oversee the daily operations of the After Sales Repair Center and lead a multidisciplinary team. You will ensure exceptional craftsmanship, operational efficiency, and a premium customer experience across all post-purchase service touchpoints. Your responsibilities will include managing team performance, handling complex customer complaints, establishing SOPs, overseeing inventory management, and driving service excellence. You will also monitor and analyze monthly KPIs, conduct root-cause analysis, maintain data integrity, and compile systematic reports. Additionally, you will collaborate with cross-functional departments, manage relationships with external vendors, organize technical training, and coordinate logistics activities.

• Lead, coach, and supervise the after-sales team, ensuring the highest standards of craftsmanship and customer service.
• Manage team performance through regular technical assessments, performance reviews, and ongoing development initiatives.
• Drive service excellence by identifying gaps in the customer journey and implementing initiatives to improve customer satisfaction and operational effectiveness.