Associate Account Manager (Luma | Material Science)

Join Dotmatics, a leading provider of scientific informatics solutions. As an Associate Account Manager, you will be responsible for managing the health, retention, and growth of an assigned book of Luma customer accounts. This hybrid role combines renewal ownership with proactive account management, allowing you to identify and close expansion opportunities while managing the full renewal cycle. You will work closely with Strategic Account Executives, Customer Success, and the broader sales organization to ensure customer satisfaction and growth.

• Gérer le cycle complet de renouvellement pour les comptes nommés tout en identifiant et en fermant les opportunités d'expansion.
• Établir et maintenir des relations solides avec les chercheurs scientifiques, les responsables de laboratoire et les décideurs départementaux.
• Posséder le processus de renouvellement de bout en bout pour un portefeuille assigné de comptes nommés, de l'avis de renouvellement de 120 jours à l'exécution du contrat.

• We are looking for people who have at least 4 years of experience in inside sales, renewal management, account management, or sales development, preferably in SaaS, material sciences or technical software, you may also hold a degree in Material or Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field
• Ability to work with Finance and RevOps to build out sales contracts
• Strong discovery, negotiation, and consultative selling skills
• Proven track record of meeting or exceeding retention, renewal, or sales quotas
• Experience using CRM systems (Salesforce preferred) and sales engagement tools
• Understanding of complex sales cycles
• Self-motivated with strong organizational and time management skills, comfortable managing a high-volume renewal book alongside expansion opportunities
• Excellent presentation and communication abilities, written and verbal
• Ability to work collaboratively in a team environment while managing independent renewal and sales responsibilities
• Experience selling or managing accounts within chemical and material sciences verticals, research organizations, pharmaceutical companies, biotechs, or academic institutions
• Understanding of SaaS business models, subscription renewal cycles, and expansion-led growth motions
• Familiarity with scientific research workflows and laboratory informatics (ELN, LIMS, cheminformatics, bioinformatics, automation, orchestration)