Manager, Customer Success

Join Braze, a leading customer engagement platform, as a Manager in the Customer Success Team. You will be responsible for managing a team of Customer Success Managers, building strong relationships with customers, and driving growth opportunities. You should have at least 5 years of experience in Customer Success or a related field, with a proven track record of managing clients and strong project management skills. Fluency in both Japanese and English is required.

• Manage, coach, and retain a high-performing team of Customer Success Managers, driving hiring, onboarding, and continuous development.
• Accountable for team KPIs across platform adoption, gross/net renewal, expansion, and customer advocacy.
• Partner with Sales Leadership to align strategies, execute joint account planning, and deliver strong commercial outcomes.