Customer Success Manager (German Speaking)

Join Workiva as a Customer Success Manager (German Speaking) and be a key player in maximizing customer ROI and driving adoption of our platform. You will build strong relationships with customers, consult on best practices, and advocate for their needs internally. This role requires a deep commitment to customer success, strong communication skills, and the ability to understand and explain complex problems.

• Maximizing customers' return on investment (ROI) in the Workiva Platform by developing and maintaining close relationships with key stakeholders.
• Driving customer adoption of Workiva solutions, ensuring continuous ROI, and consulting on best practices and workflows.
• Identifying risks within named accounts and taking appropriate actions to manage and/or escalate to an efficient resolution.

• 2 years of related experience (Customer Success, Customer Service, Account Management or Sales)
• Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience
• Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements
• Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests
• Working knowledge and practical understanding of fundamental Workiva technical standards and methods
• Applying professional principles, techniques, and procedures in own area of discipline; begins to take ownership of assigned activities
• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience
• Experience supporting a SaaS application preferred
• Deep commitment to customer success - not just satisfaction
• Ability to understand complex problems and explain the source of those problems simply
• Strong communication and presentation skills with a high level of comfort in delivering consultative recommendations
• Self-starter with strong time management and prioritization skills