Center of Excellence Manager

Join Gong, a leading revenue intelligence platform, as a Senior Manager of the Center of Excellence (CoE). In this role, you will be responsible for instance governance, workflow design, product feedback, and the first adoption of every new Gong capability. You will work directly with various teams, including Sales, Post-Sales, Marketing, Field Operations, Product, and Engineering, to turn one-off requests into scalable, governed solutions. This is a builder and operator role, where you will manage projects end to end and contribute to the CoE's quarterly point of view on product direction, competitive landscape, and instance health.

• Assumer la responsabilité de la gouvernance de l'instance, de la conception et de l'optimisation des processus GTM, de la rétroaction sur le produit et de l'influence sur la feuille de route.
• Diriger des projets de bout en bout, de la définition de la portée à la construction, aux tests, à la documentation et à la remise.
• Construire et maintenir des flux de travail gouvernés dans Gong, y compris des tableaux d'affaires, des trackers intelligents, des flux d'engagement et des jeux automatisés.

• Comfortable operating with ambiguity in a small team with a large mandate; able to say no to work that doesn't meet the bar
• Strong technical aptitude: comfortable working across Salesforce, Gong, various LLMs, and workflow or automation tools; experience with tools like Retool, Snowflake, or agent-building platforms is a plus
• Prior experience using Gong as an end user or administrator strongly preferred
• 3-5+ years in revenue operations, sales operations, or a related GTM function, with direct experience in SaaS
• Data-driven mindset with the judgment to know when a process is worth scaling and when it isn't
• Strong written communication skills, with the ability to turn technical work into a clear, business-facing story for prospects, customers, and executives
• Track record of owning a project from scoping through execution without heavy oversight
• Experience partnering cross-functionally with Sales, Marketing, Product, and Engineering teams