Sales Manager (Revenue Foundations)

Join Gong, a leading revenue intelligence platform, as a Technical Support Engineer. In this role, you will provide exceptional support to our customers, master our product, and collaborate closely with engineering. You will have the opportunity to influence priorities and resources, create innovative resources, and work in a fast-paced, high-growth startup environment. Benefits include mental health support, generous vacation days, employee equity, and more.

• Provide exceptional support experience via email, web, and phone for customers using Gong products.
• Master Gong products and provide integration expertise for third-party solutions, including telephony systems and Salesforce.
• Collaborate closely with Engineering to triage potential bugs, build test cases, identify workarounds, and keep stakeholders informed.

• Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
• Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
• Technical experience in one or more of the following is preferred: Salesforce Sales Cloud (1-2 years), API developer support, object oriented programming languages or other scripting languages
• Self-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment
• Previous B2B SaaS or enterprise software experience
• College graduate with a technical degree or equivalent hands-on experience
• Proven track record of demonstrated ability to deep dive and find solutions
• Creative, resourceful, detail-oriented and well organized
• Technical Support Engineer with 2-4 years relevant experience, interested in going above and beyond for customers to create #ravingfans