Customer Experience Team Lead

Join our team as a Customer Experience Team Lead, where you'll lead and empower a high-performing team of Customer Experience Specialists. You'll be responsible for exceeding team goals, driving continuous improvement, and enhancing patient experience. This role combines operational excellence, team development, and cross-functional collaboration.

• Lead, motivate, and develop a team of Customer Experience Specialists to meet and exceed operational KPIs and SLAs.
• Drive process and quality improvements across customer operations, analyzing performance data to identify trends and opportunities for improvement.
• Build a supportive, inclusive, and high-performing team culture, recognizing and celebrating success while constructively addressing performance challenges.