Customer Success Manager (Spain)

Join Virtuagym, a leading fitness software company, as a Customer Success Manager for Spain and Iberia. In this remote role, you will own and develop relationships with mid-market fitness businesses, guiding them through onboarding and implementation, and continuously seeking opportunities for improvement. You will collaborate with teams across Europe and support customers in both Spanish and English. Benefits include a monthly gym membership contribution, pension contribution, and 24/7 on-demand coaching with psychologists.

• Establecer y desarrollar relaciones de confianza con los clientes, ayudándoles a maximizar el valor a lo largo de su ciclo de vida.
• Coordinar la implementación, la formación y la puesta en marcha para las cuentas del mercado medio, coordinando los despliegues en sus ubicaciones.
• Identificar proactivamente oportunidades de expansión y crecimiento dentro de su base de clientes, aumentando las renovaciones y reduciendo la pérdida de clientes.

• If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential
• Strong collaboration skills to work effectively with product, sales, support, and marketing teams
• Full professional fluency in English, both written and spoken, to collaborate internationally and support customers from other markets
• Proven ability to position yourself as a trusted advisor to senior customer stakeholders
• Experience in Customer Success or Account Management, managing a portfolio of customers
• Native-level Spanish or full professional fluency, both written and spoken [hard requirement]
• Solid project management skills and comfort working in a fast-changing environment
• A proactive, self-starting mindset with a strong sense of ownership
• Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!
• Have experience in a SaaS environment
• Love the fitness industry