Key Account Manager - fintech

Join Chift, a fast-growing fintech company, as a Key Account Manager. In this role, you will be responsible for managing our most strategic international clients, driving expansion, and being the voice of the client inside Chift. You will work directly with the CEO and the leadership team, shaping the playbook for how we partner with category leaders across Europe. This is an exciting opportunity to be at the forefront of financial connectivity, a critical infrastructure layer for the next decade.

• Own the strategic relationship with top international accounts, acting as the trusted advisor and single point of contact.
• Drive expansion by identifying new use cases, connectors, and commercial opportunities within each account, leading to renewals and upsells.
• Be the voice of the client inside the company, working closely with product, engineering, and customer success teams to translate client needs into roadmap priorities.

• **Experience:** 5+ years as Key Account Manager, Strategic Account Manager, or Customer Success leader managing enterprise accounts in fintech, embedded finance, or B2B SaaS. Bonus points for experience with accounting platforms.
• **Skills:** Excellent communication, negotiation, and relationship-building skills.
• **Technical appetite:** Comfortable in conversations with product managers and engineers about APIs, webhooks and integration architecture. You don't need to write code, but you should be able to understand (or learn very fast) key technical concepts.
• **Fintech oriented:** you are familiar with numbers and already know the basics of accounting. You have a deep understanding and enthusiasm for the B2B SaaS industry and fintech.
• **Startup-ready:** You've worked in or close to a fast-moving startup or scale-up. You're comfortable with ambiguity, changing priorities, and shaping the role as you go.
• **Languages:** Fluent English, written and spoken. Most of your clients operate in English daily. French and/or Dutch is a strong plus, both for our Brussels HQ and to navigate the wider European market.
• **Location:** Brussels-based or willing to relocate. Expect regular travel to clients across Europe.
• **AI-native:** You already use Claude (or other), AI agents, and similar tools in your daily work.