Customer Success Manager (Mid-Market)

Join LearnUpon, a leading learning management system (LMS) provider, as a Customer Success Manager for the Mid-Market segment. In this role, you will manage a portfolio of high-value customers, ensuring they achieve meaningful outcomes and realize long-term value through our platform. You will act as a trusted advisor, leading with curiosity, aligning to customer objectives, and guiding them toward sustained success while identifying opportunities to expand value. This position offers excellent career progression, a supportive work environment, and a range of benefits including private health insurance, a pension plan, and flexible working arrangements.

• Gérer un portefeuille de clients de grande valeur, en veillant à ce qu'ils atteignent des résultats significatifs et réalisent une valeur à long terme grâce à LearnUpon.
• Agir en tant que conseiller de confiance, en utilisant la curiosité et l'insight pour guider les clients vers de meilleurs résultats et naviguer dans le changement.
• Identifier les opportunités d'expansion en fonction des résultats et de l'utilisation des clients pour soutenir les conversations de croissance.

• Proven success managing and growing relationships with Enterprise or high-value customers, with a track record of driving retention and expansion through strong customer outcomes
• Commercial awareness, with confidence supporting renewal and expansion conversations as a natural extension of value delivered
• Ability to manage competing priorities across a portfolio of customers
• *If you don't tick every box but believe this role is a mutually good fit, please don't hesitate to apply. We'd love to hear from you
• A consultative, value-led mindset, leading with curiosity, ownership, and a focus on helping customers achieve meaningful results
• Sound judgment and problem-solving ability in complex or ambiguous situations
• Willingness to travel periodically for customer onsite visits and conferences based on business needs
• 2–4 years experience in Customer Success, Account Management, or a consultative customer-facing role within SaaS
• Strong communication and presentation skills, with the ability to engage and influence a range of stakeholders
• Experience working cross-functionally in a scaled SaaS environment
• Familiarity with APIs, integrations, or Single Sign-On (SSO)
• Experience in eLearning, EdTech, or Learning Management Systems