Business Operations Engineer

Join our team as a Business Operations Engineer, where you'll be at the intersection of business operations, data, and technology. In this hands-on technical role, you'll maintain, troubleshoot, and continuously improve our QOS modules, ensuring their stability, performance, and sustainability. You'll also have the opportunity to develop and implement small enhancements, monitor existing automations, and collaborate with engineering team members and business stakeholders. Enjoy a flexible schedule, regular company events, and a selection of free drinks at the office, among other benefits.

• Take ownership of the ongoing maintenance and operational reliability of existing QOS modules, ensuring their availability, stability, and correct functioning across business processes.
• Investigate, troubleshoot, and resolve bugs, incidents, and performance issues, identifying root causes and implementing sustainable fixes to prevent recurring problems.
• Develop and implement small enhancements and iterative improvements based on operational feedback and evolving requirements.

• Practical familiarity with LLMs, AI agents, and agentic workflows, including troubleshooting AI-powered solutions
• Proven experience in software engineering, automation engineering, or a similar technical role
• Solid programming skills in at least one of the following: Java, JavaScript, TypeScript, or Python, alongside working knowledge of SQL
• Hands-on experience maintaining, debugging, and improving production applications and automated workflows
• Practical understanding of DevOps concepts, including containerization (Docker), orchestration (Kubernetes), and CI/CD practices
• Continuous Improvement: Proactively identifies opportunities to optimize existing solutions and processes
• Problem-Solving: Independently identifies and resolves operational and technical issues within their area of responsibility
• Ownership: Takes responsibility for system reliability, maintenance, and continuous improvement
• Collaboration: Works effectively with business stakeholders and technical colleagues, communicating clearly and escalating complex issues appropriately
• Decision-Making: Makes sound technical decisions within established frameworks and aligns with team standards